SHIPPING

Where do you deliver?

We offer delivery to all states in Malaysia. Worldwide shipping is available.

When can I expect my order to arrive and how do you charge for delivery?

All products are specially handmade-to-order. Please allow an estimated tailoring/production time is 16 business days, then it is shipped. Shipping is an additional 1-10 business days depending on location. 

Local shipping (Malaysia) is by Poslaju (tracked and signed service) and delivery within 12 - 14 business days (Standard Size / Pre-Order), 18 - 20 business days (Custom Sizing / Custom Color) upon verification of payment. FREE shipping for orders above RM110 (Peninsular Malaysia) and RM150 (East Malaysia). 

International shipping is by POS International/EMS (tracked and signed service) and delivery within 20 - 22 business days (Standard Size / Pre-Order), 26 - 28 business days (Custom Sizing / Custom Color) upon verification of payment. International shipping rates apply based on weight, vary by destinations. International shipping rates calculated at checkout EXCLUDE all duties and taxes. 

Generally, your order will arrive at your doorstep within an estimated timeframe as follows:

* Tips: Stress-Free Bridesmaid Dress Shopping 

Start thinking about bridesmaid dresses at least 4 to 6 months before your wedding to allow enough time to decide on, order, and fit the dresses.

Do you offer rush order service?

We don't keep any ready dresses. Rush option is only subject to slot availability. Before ordering, please confirm with us at admin@eleventh.com.my or +6016-6022053 (WhatsApp); by indicating style name or product code and number of pieces.

How can I track the shipment of my order?

All deliveries will come with tracking. You will receive an email after we ship your order. Please click directly on the link in the email to track your shipment. Typically, we will ship 2 days before (shipping within Malaysia) and 10 days before (international shipping) the estimated arrival date in the order confirmation email. 

*Please allow 1 business day after dispatch for the order status to be updated. Alternatively, you can track your parcel on our delivery partner's platform, Poslaju.

Are there additional charges for re-delivery?  

If the parcel is being returned due to any reasons (unclaimed, undeliverable address or no such person, etc), customer is responsible for any costs incurred for re-delivery. Any unclaimed bounced parcel after 10 business days grace period will be forfeited. 

For international deliveries, will I be charged for customs and import duty for my parcel?

As your order is processed from our fulfillment center in Malaysia, the international shipping fee paid during checkout is not inclusive of customs and import duties. You’ll be charged if there are any fees involved. 

In most countries, any customs or import duties are only charged once the parcel reaches its destination. We do not have control over these charges hence we are unable to include it in the shipping fee or advise on how much the cost will be as it varies between countries. In order to avoid unplanned cost, it is important to check with the local customs office, before placing an order.