SHIPPING

Chinese New Year Delivery Notice 2019

Our expected processing cum shipping time will be affected due to the current high volume of orders and production closure during CNY. Based on processing queue, orders placed from 16 January will be delivered from March onwards. Our team will be available through the duration should you have any questions about products and delivery timeline, please reach us at admin@eleventh.com.my. We appreciate your kind patience and thank you for the incredible support. 

With compliments of the season, take advantage of our CNY HOLIDAY & VALENTINE SALE starting January 16 through February 17 and save big for the big day! Pop over to full notice here. 

1. Production & Shipping Time

All products on www.eleventh.com.my are specially handmade-to-order for you. The standard production cum shipping time is as follows:

Pre-Order (standard sizes and colors available): 

12 - 14 business days (within Malaysia)

20 - 22 business days (International), subject to customs clearance and logistic efficiency at destination countries

Custom-Made (made according to your body measurement or any color from swatches): 

18 - 20 business days (within Malaysia)

26 - 28 business days (International), subject to customs clearance and logistic efficiency at destination countries

 * Business days is excluding Saturday, Sunday and Public Holiday. 

* Actual delivery time depends on logistic efficiency and may vary. 

Tips: Stress-Free Bridesmaid Dress Shopping

* Start thinking about bridesmaid dresses at least 3 to 6 months before your wedding to allow enough time to decide on, order, and fit the dresses.

* Our collections are specially made-to-order for you regardless standard or custom size. For tailoring cum shipping time, it will take about 3 to 4 weeks for standard size and 4 to 5 weeks for any custom-made dress.

* Do plan ahead to ensure your bridesmaids get their perfect lovely dresses. Cheers!  

2. Local & International Shipping Rates 

We offer FREE shipping with every order over RM110; for delivery within Malaysia. For order less than RM110, shipping fee is calculated based on total weight.   

Local Shipping Rate

Within Malaysia (Peninsular Malaysia, Sarawak & Sabah): 

International Shipping Rate

Worldwide: 

* Above chart is for parcel below 2kg. For parcel over 2kg and EMS worldwide coverage full list, please refer here. 

** Delivery time for merchandise is subject to customs clearance and logistic efficiency at destination countries, please refer full list here.  

Please note that if parcel is returned due to any reasons (unclaimed, undeliverable address or no such person etc), customer is responsible for any costs incurred for re-delivery.

3. Order Tracking

All local and international orders are sent using a secure signed for delivery service.

You will receive notification email with the tracking number once your order is ready. Typically it will send out 2 days before (shipping within Malaysia) and 10 days before (international shipping) the estimated arrival date.

Upon the order has been dispatched, it is the responsibility of our third party courier service providers and we will not be liable for any lost parcel if proof of postage is supplied. 

Where is your parcel? Type your tracking number and track it. 

4. Taxes and Duties

Any customs tax or import duty levied on international deliveries are the sole responsibility of the customer/recipient. 

Customs policies may be different in various countries. We have no control regarding these customs charges. Please contact your local customs office for specific details and information in your country.