SHIPPING

Where do you deliver?

We offer delivery to all states in Malaysia. Worldwide shipping is available.

When can I expect my order to arrive and how do you charge for delivery?

All products are specially handmade-to-order. Please see below for the standard tailoring cum shipping time. 

Local shipping is by Poslaju (tracked and signed service) and delivery takes 12 - 14 business days (Standard Size / Pre-Order), 18 - 20 business days (Custom Sizing / Custom Color). FREE shipping for orders above RM110 (Peninsular Malaysia) and RM150 (East Malaysia). 

International shipping is by POS International/EMS (tracked and signed service) and delivery takes 20 - 22 business days (Standard Size / Pre-Order), 26 - 28 business days (Custom Sizing / Custom Color). International shipping rates apply based on weight, vary by destinations. International shipping rates calculated at checkout EXCLUDE all duties and taxes. *Please note, all international orders are FINAL SALE.

* Tips: Stress-Free Bridesmaid Dress Shopping 

Start thinking about bridesmaid dresses at least 4 to 6 months before your wedding to allow enough time to decide on, order, and fit the dresses.

Do you offer rush order service?

We don't keep any ready dresses. Rush option is only subject to slot availability, please confirm with us at admin@eleventh.com.my or +6016-6022053 (WhatsApp) before ordering; by indicating style name or product code and number of pieces.

How can I track the shipment of my order?

All deliveries will come with tracking. You will receive an email after we ship your order. Please click directly on the link in the email to track your shipment. Typically, we will ship 2 days before (shipping within Malaysia) and 10 days before (international shipping) the estimated arrival date in the order confirmation email. 

*Please allow 1 business day after dispatch for the order status to be updated. Alternatively, you can track your parcel on our delivery partner's platform, Poslaju.

Are there additional charges for re-delivery?  

If the parcel is being eturned due to any reasons (unclaimed, undeliverable address or no such person etc), customer is responsible for any costs incurred for re-delivery. Any unclaimed bounced parcel after 10 business days grace period will be forfeited. 

Will I be charged for customs and import duty for my parcel?

As your order is processed from our fulfillment center in Malaysia, the international shipping fee paid during checkout is not inclusive of customs and import duties. You’ll be charged if there are any fees involved. 

In most countries, any customs or import duties are only charged once the parcel reaches its destination. We do not have control over these charges hence we are unable to include it in the shipping fee or advise on how much the cost will be as it varies between countries. In order to avoid unplanned cost, it is important to check with the local customs office, before placing an order.