1. Production & Shipping Time
Our products are all specially handmade-to-order for you. The standard production cum shipping time are as follows:
Pre-Order (standard sizes and colors available on website):
12 - 14 business days (within Malaysia)
20 - 22 business days (International), subject to customs clearance and logistic efficiency at destination countries
Custom-Made (according to your exact measurement or chosen color):
18 - 20 business days (within Malaysia)
26 - 28 business days (International), subject to customs clearance and logistic efficiency at destination countries
* Business days is excluding Saturday, Sunday and Public Holiday.
Tips: Stress-Free Bridesmaid Dress Shopping
* Start thinking about bridesmaid dresses at least 3 to 6 months before your wedding to allow enough time to decide on, order, and fit the dresses.
* Our collections are all made-to-order for you. For tailoring and shipping time, it takes 3 to 4 weeks for standard size and 4 to 5 weeks for custom made dress.
* So do plan ahead to ensure your bridesmaids get their perfect lovely dresses!
2. Local & International Shipping Rates
We offer FREE shipping with purchase amount RM110 and above; delivery within Malaysia. For order amount less than RM110, shipping fee is calculated based on total weight.
Local Shipping Rate
Within Malaysia (Peninsular Malaysia, Sarawak & Sabah):
International Shipping Rate
* Above chart is for parcel below 2kg. For parcel over 2kg and EMS worldwide coverage full list, please refer here.
** Delivery time for merchandise is subject to customs clearance and logistic efficiency at destination countries, please refer full list here.
Please note that if parcel is returned due to any reasons (unclaimed, undeliverable address or no such person etc), customer is responsible for any costs incurred for re-delivery.
3. Order Tracking
All local and international orders are sent using a secure signed for delivery service.
Once your order is ready, you will receive a notification email with the tracking information; typically 2 days before (shipping within Malaysia) and 10 days before (international shipping) the estimated arrival date.
Upon the order has been dispatched, it is the responsibility of our third party courier service providers and we will not be liable for any lost parcel if proof of postage is supplied.
Where is your parcel? Type your tracking number and track it.
4. Taxes and Duties
Any customs tax or import duty levied on international deliveries are the sole responsibility of the customer/recipient.
Customs policies may be different in various countries. We have no control regarding these customs charges. Please contact your local customs office for specific details and information in your country.