FAQ

1. How long does it take to receiving my purchased items?

Our products are all specially handmade-to-order for you. The standard production cum shipping time is as follows:

Standard Size / Pre-Order

12 - 14 business days (within Malaysia)

20 - 22 business days (International), subject to customs clearance and logistic efficiency at destination countries

Custom-Made (custom-fit / color from swatches)

18 - 20 business days (within Malaysia)

26 - 28 business days (International), subject to customs clearance and logistic efficiency at destination countries

* Business days is excluding Saturday, Sunday and Public Holiday. 

* Actual delivery time depends on logistic efficiency and may vary. 

2. Do you have a physical store for walk-in?

We are exclusively online, where gowns are specially handmade-to-order for you. By eliminating the storefront side of things, we are able to keep our prices friendlier for your wallet! Our customers shop risk-free with 7 Days Return Policy. If the size does not fit, you may place an exchange within 7 business days upon receiving the parcel at own shipping costs (not applicable for custom sizing/color). 

3. Do you provide rental service? 

No, whether standard or custom size, every dress is made just for you after order is received. 

4. If I mix and match different styles and colors of bridesmaid dresses, can I still enjoy the bulk discount?

Absolutely! You can mix and match minimum of 5 pieces bridesmaid gowns to enjoy the bulk discount. Please contact our Customer Care with styles name or product code and number of pieces required.  We will send you a custom quotation as the system only applied a bulk discount on the same style. 

5. I have 8 bridesmaids who would order dresses from you, is it better for this to be placed in one same order or separate?

For bulk order, it is advisable to place in the same order to get a group discount and it also helps to avoid any color difference due to different dye lot. 

6. Do you have any petite or plus size bridesmaid dresses?

No worry! We have selected Custom Made Collection which is available for tailor-made according to your sizing and any color from swatches (140+ colors). 

7. I have other questions… how can I contact with you?

Please use the Contact Us page to get in touch / email to admin@eleventh.com.my / WhatsApp us +6016 602 2053. We will be happy to assist you!