FAQ

1.  How long does it take to receive my purchased items?

Our products are all made to order after your order is placed. Our standard production cum shipping time is as following:

Pre-Order (standard size and color available on website): 

12 - 14 business days (within Malaysia)

20 - 22 business days (International), subject to customs clearance and logistic efficiency at destination countries

Custom-Made (based on your own measurement or chosen color): 

18 - 20 business days (within Malaysia)

26 - 28 business days (International), subject to customs clearance and logistic efficiency at destination countries

* Business days is excluding Saturday, Sunday and Public Holiday. Refer: Shipping Guide

2. Do you have a physical store?

Right now, we're exclusively online. By eliminating the storefront side of things, we're able to keep our prices friendlier for your wallet! Our customers shop risk-free with our Best Price Guarantee and 7 Days Return Policy. If the size does not fit, you may place an exchange within 7 business days upon receiving the parcel at own shipping costs (not applicable for custom sizing / custom color order). Refer: Return Policy

3. I wish to mix different designs and colors of my bridesmaid dresses, does it entitle to the special promotion?

Absolutely yes! You may mix and match up to 5 pieces and entitled for special promotion. Please contact our Customer Service for your selection and we will quote you accordingly as system only allowed for discount on same design or same color.

4. I have 8 bridesmaids who would order dress from you, is it better for this many dresses to be placed in one same order or separate?

For bulk order, it is advisable to place in same order to get a group discount and it also helps to avoid any color difference due to different dye lot. 

5. Do you have any petite or plus size bridesmaid dresses?

We have selected Custom Made Collection which are available for tailor-made according to your sizing and chosen color (more than 140+ colors). 

6. I have other questions… how can I contact with you?

Please use the Contact Us page to get in touch or write to admin@eleventh.com.my. We will be happy to assist you!