FAQ

1.  How long does it take to receive my purchased items?

Our products are all specially handmade-to-order for you. The standard production cum shipping time are as follows:

Pre-Order (standard size and color available on website): 

12 - 14 business days (within Malaysia)

20 - 22 business days (International), subject to customs clearance and logistic efficiency at destination countries

Custom-Made (based on your own measurement or chosen color): 

18 - 20 business days (within Malaysia)

26 - 28 business days (International), subject to customs clearance and logistic efficiency at destination countries

* Business days is excluding Saturday, Sunday and Public Holiday. Refer: Shipping Guide

2. Do you have a physical store?

We are exclusively online, where our gowns are all handmade-to-order. By eliminating the storefront side of things, we are able to keep our prices friendlier for your wallet! Our customers shop risk-free with our Best Price Guarantee and 7 Days Return Policy. If the size does not fit, you may place an exchange within 7 business days upon receiving the parcel at own shipping costs (not applicable for custom sizing/color). Refer: Return Policy

3. I hope to mix and match different styles and colors of my bridesmaid dresses, does it entitled for the bulk discount?

Absolutely! You can just mix and match at least 5 pieces of gowns to enjoy the bulk discount. Please contact our Customer Care for your choice of gowns and we will quote you accordingly as the system only applied the bulk discount on the same design or color.

4. I have 8 bridesmaids who would order dresses from you, is it better for this to be placed in one same order or separate?

For bulk order, it is advisable to place in same order to get a group discount and it also helps to avoid any color difference due to different dye lot. 

5. Do you have any petite or plus size bridesmaid dresses?

No worry! We have selected Custom Made Collection which is available for tailor-made according to your sizing and preferred color (more than 140+ colors). 

6. I have other questions… how can I contact with you?

Please use the Contact Us page to get in touch or write to admin@eleventh.com.my. We will be happy to assist you!