Frequently Asked Questions (FAQ)

How long does it take to receiving my purchased items?

All products are specially handmade-to-order. Generally, your order will arrive at your doorstep within estimated timeframe:

Standard Size 

12 - 14 business days (West Malaysia)

16 - 18  business days (Sabah & Sarawak)

20 - 22 business days (International), subject to customs clearance and logistic efficiency at destination countries

Custom Made (Custom Size/Custom Color/Personalized Item/Bridal Veil/Bridal Hanger)

18 - 20 business days (West Malaysia)

22 - 24 business days (Sabah & Sarawak)

26 - 28 business days (International), subject to customs clearance and logistic efficiency at destination countries

* Business days is excluding Saturday, Sunday and Public Holiday. 

* Actual delivery time depends on logistic efficiency and may vary. 

For more info, please refer Shipping Guide. 

Do you offer rush order service?

Because of the made-to-order nature, we don't keep any ready stock. Rush option is only subject to slot availability. Before ordering, please confirm with us at admin@eleventh.com.my or +6016-6022053 (WhatsApp); by indicating style name/product code, number of pieces and your shipping area. 

Do you have a physical store for walk-in?

No, we are an exclusively online studio specialized in custom-fit dresses. With the easy-to-follow measurement guide, our experienced tailors craft each dress exactly to your bust, waist, hips size and height. (Yay, worry-free about the fitting problem!) You can only find our collection online, and that is for one key reason. We, the tailor, sell directly to you, our beloved customers. This saves you up to 50% off of what our collection would cost if it was available through traditional bridal boutiques.

Do you provide rent service? 

No, rental service is not available. All our dresses are brand new pieces and personally tailored for every customer - so you will feel good in a dress made to fit the body. Whether standard or custom size, every dress is made just for you after order is received. 

Can you tailor-made to my own design or material?  

We do not provide custom tailoring service at the moment. We hope you found something you love from our in-house collection.  

I have 8 bridesmaids who would order dresses from you, is it better for this to be placed in the same order or separate?

For bulk order, it is advisable to place in the same order to get a group discount and it also helps to avoid any color difference due to different dye lots. 

Do you have any petite or plus-size bridesmaid dresses?

No worries, petite & plus sizing are all welcome! Pick our best-selling Custom Made Collection which available for custom made to your body measurements and any color from our swatches (140+ colors). 

I have other questions… how can I contact you? 

Please use the Contact Us page to get in touch / email to admin@eleventh.com.my / WhatsApp us +6016 602 2053. We will be happy to assist you!